Virtual consultations with Physicians are available for all residents of British Columbia, Alberta, Ontario, and Saskatchewan, in addition to employees covered under TELUS Health MyCare Business.

Residents in these provinces who are covered under provincial healthcare plans can access virtual consultations at no direct cost (you will not be billed after your consultation), but this may be subject to change.

Alternatively, patients without provincial health insurance in these provinces can access virtual consultations for $70 per physician consultation.

Data charges may apply for service outside Wi-Fi coverage

Like any doctor you’ve seen in the past, our doctors can help treat a wide variety of health conditions. After seeing a doctor, you will be given a treatment plan. This might include referral for a face to face appointment, or to a hospital for tests, or to see a specialist.

We recommend seeing a doctor in-person if you require a physical examination or for issues concerning restricted medication. For medical emergencies, please call 911.

TELUS Health MyCare is available on iPhones (iOS 12 and above) and Android (version 4.2 and above) smartphones.

You will need to be connected to the internet. Where possible we recommend using WiFi.

• Prescriptions: After your TELUS Health MyCare doctor generates your prescription, it is handled by our Clinical Support team. Your prescription will be sent to a pharmacy of your choice, where it should be received within one hour. You will need to provide proof of identification at the pharmacy to be able to collect your prescription.

• Diagnostic Tests: After your consultation, our Clinical Support team will ask you for your preferred lab/imaging center or will recommend one nearby. Our Clinical Support team will then provide guidance on next steps.

• Referrals: After your consultation, a referral letter will be sent to a specialist. Once your referral is accepted, a member of our Clinical Support team or the specialist office will call you to schedule an appointment.

TELUS Health MyCare aims to serve Canadians currently without a family doctor or those who seek medical care after-hours. If you have a family doctor, we recommend you continue seeing them.

We take pride in the care our doctors provide, and all of our doctors are subject to a rigorous assessment process to help ensure they provide a high-quality, caring service. All of our doctors are experienced clinical professionals, qualified to practice Family Medicine in the relevant province of Canada, and registered with all relevant professional bodies, such as the College of Family Physicians of Canada.

TELUS Health MyCare is designed to address a range of healthcare needs, tailored to the circumstances of each individual patient.

• For patients who are fortunate enough to have access to a family doctor, we will assess and treat concerns as appropriate, helping patients avoid trips to emergency departments, particularly during evenings and weekends. For attached-patients with chronic / long term conditions, we will provide care for any urgent needs related to these conditions, where appropriate, but we encourage the connection between the patient and their family doctor.

• For patients who do not currently have access to a family doctor, we will assess and treat these issues as appropriate and fill gaps for patients who lack access to primary care and who might otherwise seek care in emergency departments. For unattached-patients with chronic/long-term conditions, we will provide comprehensive care for long term conditions, while acknowledging the limitations of video-based assessments for some of these conditions. Where appropriate and feasible, TELUS Health MyCare will assist patients in connecting with local healthcare resources.

We take data security and privacy extremely seriously. All of TELUS Health MyCare’s clinical procedures meet or exceed industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods.